Cisco Anyconnect Secure Mobility Client Install Error 1722
Applicable Products
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- Receiver for Windows
Symptoms or Error
When attempting to uninstall Citrix HTML5 client the following error is displayed:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action DeleteFolder, location: C:WindowsInstallerMSI6049.tmp, command: /c if exist 'C:ProgramDataCitrixHTML5 ManagementHTML5Client' ( rmdir /S /Q 'C:ProgramDataCitrixHTML5 ManagementHTML5Client')
The event log shows the following error message:
Solution
Use the following Microsoft Fix-It utility to detect and fix problems with programs that cannot be installed or uninstalled:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Problem Cause
This error may occur if some MSI packages are not properly removed from (Add/Remove Programs) or (Programs & Features). The remnants of the corrupted installation can sometimes prevent installation and uninstallation of software.
Cisco Anyconnect Secure Mobility Client Update
Additional Resources
Cisco Anyconnect Secure Mobility Client 3.1.14018
CTX415447 - Understanding Microsoft Installer Logs
CTX109969 - Error 1721: There is a problem with this Windows Installer package
CTX119678 - Provisioning Services - Error 1722. There is a problem with the Windows Installer package
CTX138466 - Uninstallation of the Citrix License Server Fails with Error 1722
Citrix eDocs - Receiver for HTML5